Cancellation policy

Some items in our store may be offered to you as a subscription or a pre-order. This policy explains how you can change or cancel these kinds of purchases. For all other orders, see our Refund Policy.

SUBSCRIPTIONS

When you purchase a subscription you'll receive repeat deliveries, based on the duration and frequency you select. Your payment details will be stored securely and you'll be charged for each delivery, unless you choose to pay in advance. Some subscriptions auto-renew at the end of their duration.

You may cancel or change your subscription at any time, free of charge, effective immediately. Cancelling is never subject to any fee, charge, restocking fee, minimum term, penalty, or approval by us.

To cancel or change a subscription, sign in to your customer account, or use the link in any of your order confirmation emails. You can also cancel by contacting us at hello@artizancoffee.com or 800-280-2698, and we will process it for you.

Cancelling a subscription stops future deliveries. Each shipment already sent to you is treated as an individual order and is covered by our Refund Policy.

PRE-ORDERS

When you place a pre-order, you are buying a product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the full or remaining balance when the item ships.

You may cancel a pre-order at any time before it is fulfilled, and we will refund any deposit in full. To cancel, contact us at hello@artizancoffee.com or 800-280-2698.

Once a pre-order has been fulfilled and shipped, it can no longer be cancelled. From that point it is covered by our Refund Policy, in the same way as any other order.

SPECIAL ORDERS

Some equipment is ordered from the manufacturer specifically for you and can carry a lead time of several months. Because we commit to the manufacturer on your behalf, these orders are handled differently from standard pre-orders.

Where an item is a special order, we will tell you so in writing before you pay. That notice will state the expected lead time, whether the order can be cancelled, whether any deposit is non-refundable, and the amount involved. We will ask you to confirm those terms in writing before we place the order. Those written terms govern your special order.

If we have not given you written notice that an item is a special order and you have not confirmed those terms, the standard pre-order rules above apply.

QUESTIONS