Return & Refund Policy
At Artizan Coffee, we are dedicated to providing exceptional service and ensuring our products meet your expectations. Below are our policies regarding returns, refunds, and exchanges. If you have any questions, please contact us at 800-280-2698 or hello@artizancoffee.com.
100% Accuracy Guarantee
If we make an error with your order, we will cover the shipping costs to correct it. This guarantee applies to orders processed via our website, artizancoffee.com.
Consumable Products: All Sales Are Final
Due to quality control and food safety concerns, we do not accept returns or offer refunds on consumable items, including but not limited to whole/ground coffee, pods, and capsules. Even if sealed, we cannot verify tamper-free status once these items leave our facility.
Artizan Brand Non-Consumable Products
We offer a 30-day satisfaction guarantee on Artizan brand non-consumable products. If you are not satisfied, you may request a replacement or refund, provided the product is unused, unopened, and returned within 30 days of delivery.
Commercial Equipment Return Policy
Return Conditions: Items must be returned within 30 days of delivery in their original packaging, including all parts and accessories.
Defective Equipment: If your machine experiences issues within the first 30 days, we will cover the return shipping costs, repair the machine, and send it back to you. The warranty does not cover replacement with a new machine.
Restocking Fees:
Standard Equipment:
10% Restocking Fee: Unopened equipment in original packaging.
20% Restocking Fee: Opened equipment in original packaging.
Freight and Heavy Equipment (e.g., espresso machines, large grinders, brewers):
20% Restocking Fee.
$350 Flat Fee per Pallet for return freight shipping.
Additional Fees: Charges may apply for cleaning, refurbishment, or replacement packaging, assessed at Artizan Coffee's discretion.
Non-Returnable Items: Equipment showing signs of use or damage beyond the conditions listed above, as well as customized or modified equipment, are not eligible for return. In such cases, we will contact you to arrange return shipping at your expense.
Refund Process: For equipment returned in new, unopened condition, we will issue a refund to your original payment method, minus applicable restocking fees, original shipping and handling costs, and return freight shipping fees for heavy equipment.
Return Merchandise Authorization (RMA) Requirement
Before returning any merchandise, please obtain a Return Merchandise Authorization (RMA) by contacting our customer service team at hello@artizancoffee.com or 800-280-2698. Returns without an RMA may be refused or subject to additional restocking fees.
Refund Processing Time
Once we receive and inspect the returned item, we will process your refund within 3-5 business days. Please note that depending on your payment provider, it may take an additional 5-10 business days for the refunded amount to reflect in your account.
If you paid via credit or debit card, processing times vary based on your bank’s policies.
If you paid via PayPal or other digital payment platforms, the refund may appear sooner but can still take a few days to clear.
If you do not see the refund after 10 business days, please contact your bank or payment provider, as processing times are beyond our control.
Order Cancellations
If you wish to cancel an order that has already shipped and a tracking number has been issued, you are responsible for a minimum 10% restocking fee plus all shipping and handling charges to and from the delivery address.
Contact Information
For any questions or to initiate a return, please contact us at:
Phone: 800-280-2698
Email: hello@artizancoffee.com
This policy aims to provide clear guidelines on returns and refunds, ensuring transparency and understanding for our customers.